Family Auto of Greenville

I was super excited. test drove in greenville had the best sales person. But a day later after putting it on the highway i was scared for my life. The car was driving backwards in drive i had to keep cutting off. Now it has been a week and a few days i have not been able to work it took them bout 2 and half days to come get the car. Now i cant get intouch with the body shop that has it had to consult with someone but because its the holidays he cant even hear my story until the first. So ive been out of work. they not keeping up with the cars progress and expects a payment for a car i havent had friday smh i hate it here sc is the worst place from my experience to purchase a car never again. update i just got a car update today 12/27/23 it needs a transmisson. I donr even know where to began with my hurt that i put my trust in a car place and a used car. The sales man was so niceit was conviencing that they worked with you and honored the cars if something happen this the worst treatment. I didnt see non of the bad reviews until my experience they must put good reviews on top lol. I wonder how long its going to take to get a transmisson approval i pray this experience is turned around. Update 01/04/24 at this point i just want my money back the car still want be ready tomorrow transmission still not at shop im still lyting my way. hopefully ill get my money back and this will be over this the worst experience with a car. Please dont go here for a reliable car false advertising the they sales pep are nice and thats the only good thing to say. I bargined for another car but they wanted to put me in the worst on the lott so now im still carless. If you reading this unless you a car person dont go and take an experienced person alone. They giving me a used transmission and if it dont look right they wont fix it. Ig it even comes today ith was supposed to be here yesterday. Its not right

On April 17, 2023, my daughter and I, Lester Simmonds and Saviona Wilkerson purchased a 2008 Mercury LaSabre. On April 25, 2023, my daughter called me and told me check engine light was on the car was acting like it wanted to cut off. My daughter calls the dealership and makes an appointment to bring the car back on May 8, 2023, and was told to bring the car in on May 11, 2023, but when she arrived at the mechanic, she was told no appointment was made. Was told that he couldn’t look at car because no check engine light was on and was told if spark plugs were bad on the car that she could still drive it back to Columbia sc. After returning to Columbia SC on May 13, 2023, at 8:30 pm that evening my daughter had to have car towed from a rest stop that she was stranded at 2 hours because car broke down. There was oil all over the engine and it was smoking and antifreeze and oil mixed together on top of the engine and it was smoking. When dealing with the salesperson it was explained that my daughter was a college student and needed the car for school and work. I was told that the car had been serviced and was a good reliable car. With all that taking place and no answers or help from the Family Auto staff currently we surrender the vehicle and have decided to make sure we deal with a company that will sell a reliable and safe vehicle and provide better customer service. We had the vehicle for less than 30 days now. They're trying to mess my credit up because they sold a unreliable car